¡Hola, gente maravillosa de Nadine West! Es hora de la actualización mensual para Agosto de 2021.

Pero primero, permítanme dar una gran bienvenida a los miembros más nuevos del equipo de Nadine West. ¡¡Estamos contentos de que estés aquí!!

Este mes, nos gustaría principalmente hacer una pausa y expresar nuestro agradecimiento a todos y cada uno de ustedes. Sidney, Meredith y yo somos increíblemente afortunados de tenerlos a todos en el equipo.

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EN LA ACTUALIZACIÓN DE ESTE MES

1. MUY AGRADECIDO
2. CELEBRACIONES DE AGOSTO
3. EL TALENTO CONSEGUIDO DE NADINE WEST
4. TRATAR A CADA CLIENTE COMO UN VIP
5. EL EQUIPO DE COMPRA DE NADINE WEST AYUDA A LAS FAMILIAS NECESITADAS
6. PONERSE AL DÍA CON LAS ÚLTIMAS ACTUALIZACIONES MENSUALES
7. ¿CÓMO PODEMOS HACER MEJOR?

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1. MUYY AGRADECIDO

Aunque todavía faltan meses para el Día de Acción de Gracias, siempre es un buen momento para expresar gratitud. Sidney, Meredith y yo somos increíblemente afortunados de tenerlos a todos en el equipo.

El equipo de hoy es el más fuerte que hemos tenido en toda la historia de Nadine West. El nivel de talento y liderazgo nunca ha sido tan alto como en la actualidad. Estamos muy orgullosos del equipo que tenemos.

Pero, permítanme ser más específico, sobre POR QUÉ este es el equipo más fuerte que hemos tenido.

Estamos muy agradecidos de que todos tengan una mentalidad de crecimiento y se esfuercen por ser un 1% mejores cada día. Siempre estás buscando oportunidades para mejorarte, mejorar el equipo y mejorar nuestros sistemas, poco a poco, todos los días.

Estamos muy agradecidos de que se concentre en crear buenos sistemas y procesos. Se necesita mucha más energía mental para idear procesos mejorados para hacer las cosas y para soluciones permanentes a los problemas. Sin embargo, a largo plazo, tener buenos sistemas significa que alcanzaremos constantemente nuestros objetivos, sin que las cosas tengan que ser una locura en el trabajo.

Estamos muy agradecidos de que se cuiden el uno al otro y a Nadine West. Todos los días, a través de la comunicación y el coaching, se ayudan mutuamente a crecer y ayudan a todo el equipo a mejorar. Todos los días, prestas atención a esos pequeños detalles que hacen sonreír a nuestros clientes.

¡Estamos muy agradecidos e increíblemente afortunados de tenerlos a todos en el equipo!

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2. CELEBRACIONES DE AGOSTO

Celebraciones! Envíe sus mejores deseos a los miembros del equipo que celebraron sus cumpleaños y aniversarios este mes.

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3. EL TALENTO CONSEGUIDO DE NADINE WEST

Nuestros equipos en línea llevaron a cabo recientemente un concurso de Nadine West’s Got Talent.

¡Mira algunas de las actuaciones ganadoras!

Felicitaciones a:

1er lugar: Hana

2do lugar: Patricia

Tercer lugar: Helen y Jan Nicole

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4. TRATAR A CADA CLIENTE COMO UN VIP

¿Sabías que, según las valoraciones de los clientes, somos el servicio de estilismo mejor valorado en nuestro espacio?

Nuestro increíble equipo de servicio al cliente es una de las principales razones. Todos los días, decenas de clientes dejan comentarios que nos dicen que tenemos el mejor equipo de servicio al cliente de todas las empresas que conocen. ¡Felicitaciones a todo el equipo de CS!

Leer más aquí.

Carl

🙂

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5. EL EQUIPO DE COMPRA DE NADINE WEST AYUDA A LAS FAMILIAS NECESITADAS

El año pasado, nuestros equipos de servicio al cliente y estilismo ayudó a muchas familias que se vieron afectadas por un tifón y una erupción volcánica en Filipinas.

Y el mes pasado, parte del equipo de compras de Nadine West se coordinó con un templo en Vietnam para ayudar a alimentar a algunas familias que, debido a COVID, perdieron sus ingresos y no tenían redes de seguridad gubernamentales a las que recurrir. Aquí hay un video corto que armaron para agradecer a Nadine West por la generosidad. Tan orgulloso.

Haley 🙂

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6. PONERSE AL DÍA CON LAS ÚLTIMAS ACTUALIZACIONES MENSUALES

• Actualización del equipo de NW: julio de 2021
• Actualización del equipo de NW: junio de 2021
• Actualización del equipo NW: abril / mayo de 2021
• Actualización del equipo NW: marzo de 2021
• Actualización del equipo NW: febrero de 2021
• Actualización del equipo NW: enero de 2021
• Actualización del equipo NW: diciembre de 2020
• Actualización del equipo NW: noviembre de 2020
• Actualización del equipo NW: octubre de 2020
• Actualización del equipo NW: septiembre de 2020
• Actualización del equipo NW: agosto de 2020
• Actualización del equipo de NW: julio de 2020
• Actualización del equipo de NW: junio de 2020
• Actualización del equipo NW: mayo de 2020
• Actualización del equipo NW: 16 de abril de 2020
• Actualización del equipo NW: 26 de marzo de 2020
• Actualización del equipo NW: 22 de marzo de 2020
• Actualización del equipo NW: febrero de 2020

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7. ¿CÓMO PODEMOS HACER MEJOR?

Siempre hay espacio para mejorar, así que si hay algo que deberíamos hacer más, menos o de manera diferente, háganoslo saber. Siempre estamos ansiosos por aprender, así que envíenos sus comentarios sobre cómo podemos mejorar.

Atentamente,

Ben

Sidney

Meredith

A todos nos encantan los concursos de talentos, ¿no?

Se siente genial escuchar a alguien con una hermosa voz cantar o ver a alguien exhibir un género de talentos increíble, aunque no se ve a menudo.

Los líderes de nuestro equipo pensaron que sería genial si los miembros de nuestro equipo pudieran compartir con nosotros sus talentos. Estos últimos meses, nuestros equipos en línea celebraron nuestro propio Nadine West’s Got Talent.

Nos gustaría compartir con ustedes algunas de las mejores actuaciones.

Escuche a nuestras propias cantantes, Hana y Patricia. ¡Y mira cómo Helen y Jan Nicole hacen ropa ellas mismas!

1er lugar: Hana

2do lugar: Patricia

Tercer lugar: Helen y Jan Nicole

¡¡Feliz aniversario!!

• Elena, Consultora de Análisis de Datos (1 de agosto de 2018)
• Alyssa, Representante de Servicio al Cliente (2 de agosto de 2018)
• Janelle, Experta en la Materia (2 de agosto de 2018)
• Jirces, Experto en la Materia (2 de agosto de 2018)
• Bernard, Asistente Personal (16 de agosto de 2018)
• Daisy, Estilista Senior (17 de agosto de 2015)
• Anna Katrina, Especialista en Entrada de Datos (26 de agosto de 2019)

¡¡Feliz cumpleaños!!

• Glachelle, representante de servicio al cliente (7 de agosto)
• Pamela, estilista (16 de agosto)
• Karren Joy, representante de servicio al cliente (19 de agosto)
• Bernard, asistente personal (20 de agosto)
• Rhyle, representante de servicio al cliente (26 de agosto)
• Jeremie, representante de servicio al cliente (29 de agosto)

Hello, beautiful people of Nadine West! It’s time for the monthly update for July 2021.

First of all, big welcome to the newest members of the Nadine West team. We’re glad you’re here!!

In our most recent quarterly team survey, a few of you mentioned wanting to learn more about how we got started and where we’re going. Absolutely! This month’s update is subtitled “Nadine West: Past, Present, and Future”.

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IN THIS UPDATE

1. NADINE WEST: PAST
2. NADINE WEST: PRESENT
3. NADINE WEST: FUTURE
4. JULY CELEBRATIONS
5. JUNE AWARDS
6. NEW TEAM MEMBER SPOTLIGHT
7. CATCH UP ON PAST MONTHLY UPDATES
8. HOW CAN WE DO BETTER?

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1. NADINE WEST: PAST

In our most recent quarterly team survey, a few of you mentioned wanting to learn more about how we got started and where we’re going. Absolutely! We love sharing the story of how and why we started Nadine West.

Why did we start Nadine West?

From the very beginning (2014), we were most excited by the opportunity to create something special. Sidney and I wanted to create a special company that was built-to-last and that would make us all proud.

Early on, we ignored the conventional advice for a promising, young startup — raise lots of money from investors, hire as many people as you can, and grow as fast as humanly possible. No thank you! That sounded like a recipe for burnout and unhappiness, not for a profitable, sustainable, healthy company.

So, instead, we started small and grew slowly, in the beginning. We kept our costs low and our prices affordable. We focused on customer and employee happiness. We got to break-even quickly so that we could stay true to who we are. And most importantly, we found talented and friendly people like you to join the team.

Want to learn more? Here’s a 20-min podcast where we share the full story of how we started.

And here are some photos of our Nadine West Past.

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2. NADINE WEST: PRESENT

Today, Nadine West is the strongest we’ve ever been. The level of talent and leadership has never been as high as it is today. Every day, I am very grateful to work alongside such wonderful, talented people!

The graph below is the result of Top Talent + Building Good Systems +  Keeping our Prices Low + Keeping Customers Happy.

And we’re just getting started!

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3. NADINE WEST: FUTURE

So, where are we going next? The plan is to continue doing what has already made us such a special company.

The blueprint for who we want to be one day, is, probably, Southwest Airlines. Southwest Airlines is a beloved Texas-based airline known for low prices, great customer service, long-term success, and the courage to be different.

The future is more of the blueprint that we have borrowed from Southwest Airlines to build Nadine West.

a. Invest for the long-run.
b. Focus on building good systems and processes.
c. Operate efficiently to keep prices low.
d. Make all of our customers feel like VIP’s through outstanding customer service.
e. Build proprietary technology to run all of the above.

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4. JULY CELEBRATIONS

Celebrations! Send your best wishes to our team members who celebrated their birthdays and anniversaries this month.

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5. JUNE AWARDS

Congratulations to our June top performers from the Styling and Customer Service teams!!

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6. NEW TEAM MEMBER SPOTLIGHT

We know each other primarily through our Basecamp avatars, but we thought it might be nice to learn a little more about each other. The blogging team interviewed and published profiles of a few of talented folks on our company blog.

Click to get to know … Rosemarie, Marinella, Pam, Lanny, Danielle, and Abby!

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7. CATCH UP ON PAST MONTHLY UPDATES

• NW Team Update: June 2021
• NW Team Update: Apr/May 2021
• NW Team Update: March 2021
• NW Team Update: Feb 2021
• NW Team Update: Jan 2021
• NW Team Update:  Dec 2020
• NW Team Update: Nov 2020
• NW Team Update: Oct 2020
• NW Team Update: Sept 2020
• NW Team Update: Aug 2020
• NW Team Update: July 2020
• NW Team Update: June 2020
• NW Team Update: May 2020
• NW Team Update: Apr 16 2020
• NW Team Update: March 26 2020
• NW Team Update: March 22 2020
• NW Team Update: Feb 2020

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8. HOW CAN WE DO BETTER?

There is always room to improve, so if there’s anything we should be doing more, less, or differently, please let us know. We are always hungry to learn, so please send us your feedback on how we can do better.

Sincerely,

Ben
Sidney
Meredith

Customer Service Team

Refund Team MVP: Charles

Save Cancels MVP: Katherine

General Support MVPs:
Kamille
Jadeberry
Ella
Tiffany
Kim

Special awardees:

My customer is my best friend award! Tiffany (91% Happiness Score with 270 ratings)

The Flash Rhemma (4,978 replies sent)

The VIP Saves Queen Katherine (37.04% VIP Save rate)

I-make-the-NON-VIPs-feel-like-VIPs award Katherine (19.94% NON-VIP Save rate)

The Credit Guru Donna (47.65% credit instead of refund conversion)

Best Team Captain: Janelle

Top QAs
Marianne
KC

Styling Team

The Roadrunner (styled the most shipments)
Monique with 5042 styled shipments at 34 shipments per hour

The treasure hunter (highest lines/ items per day)
Monique at 1985 units per day on average.

The Born salesman/woman (highest keep rate per client category)

New- 35.80 Bryan Mae
Reg- 25.48% Bryan Mae, Patricia Camille, and Pam 
Previp 38.66% Pam
VIP-  29.17 Daisy

Highest captain team attainment
Roselle at 69.17% attainment average

Date of Hiring
4/20/2020

Team/Position
HR Manager

Favorite song/band and why?

Dixie Chicks-Now called The Chicks. They are singer songwriters, fearless women who stand up for what they believe in.

Favorite cuisine/restaurant
A good charcuterie board with some yummy cheeses.

Hobbies
Reading, Arts & Crafts and Cooking

What do you love about your job?
I love that everyday is different. I love our employees and the great attitudes they bring with them everyday.

Date of hiring
5/10/2021

Team/Position
Warehouse – General Manager

What are some of your tasks?

I lead the warehouse fulfillment center so a large portion of my role revolves around people leadership, development and accountability. 

As I re-evaluate goals and efficiencies, I am just beginning to draft updated SOP’s and test new processes. 

Of course, I jump in any position as needed to help or learn so.. pretty much anything and everything to keep the warehouse train on the track.

Favorite song/band and why?

Oh there are so many – I’ll add a fav in each genre! I always loved Alicia Keys, Chris Stapleton is a recent addition (since moving to Texas), Bob Marley, Smokey Robinson and well Queen!

Favorite cuisine/restaurant
British Roast dinner (I’m from England) quickly followed Indian Chicken Curry.

Hobbies

I enjoy hiking, travelling and cooking. However, do not let than fool you my social life pretty much revolves around my fiancé and my two bratty cats (Athena and Zeus)!

What do you love about your job?

People and Processes! I love taking a thought or idea, developing that into a project and then getting to execute and measure improved results. That is what we do everyday in the warehouse. Although, for me this concept extends to people. Growing does not always feel good but it is in that place of discomfort that the most development occurs. For that reason I find people are always the most fulfilling part of my role.

Anything else you’d like to share with the team?

I have immediately fallen in love with the humility and drive shown by the entire team at NW. I feel very fortunate to have found a place here, thank you!

Date of hiring
March 7, 2014

Team/Position

Buying Team – QA Lead 
Admin – Technical Writer  
Engineering – QA, Content Management

What are some of your tasks?

In the Buying Team, as a QA Lead, I make sure that the data entered in OMS purchasing orders and the discrepancy reports created by our buyers are complete and accurate. 

As a technical writer, I write documents for Standard Operating Procedures for the Buying Team. 

As a content manager, I also help in maintaining and updating content on some of our WordPress sites. 

On some occasions, I am also assigned to execute test plans to make sure specifications for our websites are being met.

Favorite song/band and why?

Nothing in particular but I still love the classic ABBA songs because of their upbeat and infectious melodies and lyrics.

Favorite cuisine/restaurant

Filipino/Cocolime Specialty Asian Cuisine in Subic

Hobbies

Gardening / Oil Painting

What do you love about your job?

Nadine West gave me opportunities to learn new things and develop new skills as I perform my various work assignments. I also love the flexibility of my work schedules which allows me to manage my own time effectively and efficiently.

Anything else you’d like to share with the team?

Working remotely and being part of a virtual team is a great experience and privilege, not everyone is given this great opportunity. I am glad to see the amazing growth of Nadine West and I am very happy to be a part of this wonderful team!

Date of hiring
April 1, 2015

Team/Position

QA/ Senior Stylist

What are some of your tasks?

Styling, helping in approving and senior audits when needed

Favorite song/band and why?

My favorite band is Blackpink because they are talented and they make me feel alive and inspired.

Favorite cuisine/restaurant

My favorite restaurant here in Bataan is The Beanery.

Hobbies

Watching series and movies, working out, reading books

Favorite book

“No matter where you are in life, 

you’ll save a lot of time by not worrying too much about what other people think about you. 

The earlier in your life that you can learn that, the easier the rest of it will be.”

What do you love about your job?

What I love the most about my job is helping clients find their styles and for them to look good and feel beautiful, especially if there are a lot of stocks.

Anything else you’d like to share with the team?

I just want Nadine West to know that I’m so thankful and blessed that I got to work with Nadine West. Best company ever! God bless and more power!

Date of hiring
March 9, 2014

Team/Position
Data Entry Specialist

Favorite song/band and why?

Because I have a diverse (and sometimes weird) music taste, I go from alternative rock to indie folk to Broadway musicals on the daily. 

My current favorites are Twenty One Pilots, Billie Eilish, Of Monsters and Men, Judah & the Lion, and the Dear Evan Hansen & Hamilton Musical Soundtrack. 

I love these current picks because they keep me in an ‘be okay’ mood since the pandemic started. 

These times are really stressful and these artists offer a sense of comfort to their listeners. Something that we all definitely need right now.

Favorite cuisine

Any classic Filipino dishes are my favorite. But my ultimate comfort foods are adobo, fries, cream-based pasta, and (won’t live without) coffee.

Hobbies

I dabble on photography, hand lettering, journaling, collage making, and digital art. I really do enjoy sleeping, too. 😀

What are some of your tasks?

My tasks are checking the data entries on our order management system and comparing them to vendors’ issued invoices. To help maintain correct information on Nadine West’s products and assist our stylists in choosing the right items for our customers, I also check the style attributes of each product ordered.

What do you love about your job?

What I love about my job is how straightforward the tasks are. The team that I belong to is also really helpful in making my job enjoyable. They are easy to approach and problems are easily solved because of great coordination and teamwork.

Anything else you’d like to share with the team?

Thank you so much for being a great team and for letting us feel included, even though we are all miles and miles apart. 🙂