What do you love about your job? I love my job at Nadine West because working from home is comfortable and it lessens the hassle of going out and commuting.
Anything else you’d like to share with the team? There are no shortcuts to success. You have to believe in yourself and never give up…
¡Hola, gente maravillosa de Nadine Westlandia! Es hora de la actualización mensual para octubre de 2021.
Pero primero, permítanme dar una gran bienvenida a los miembros más nuevos del equipo de Nadine West. ¡Estamos contentos de que estés aquí! 🙏
¡El mejor equipo de todos los tiempos sigue mejorando cada vez más! ❤️
En la actualización de este mes, a medida que el año comienza a terminar, ¡celebremos parte del arduo trabajo (de cada equipo) que contribuyó a hacer de este el mejor año de nuestra historia! 🎉
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EN LA ACTUALIZACIÓN DE ESTE MES
1. ¡¡FIESTA ANUAL DE HALLOWEEN DEL ALMACÉN !! 🎃
2. CELEBRACIONES DE OCTUBRE
3. PREMIOS DE SEPTIEMBRE
4. ENFOQUE DE LOS MIEMBROS DEL EQUIPO
5. ACTUALIZACIONES MENSUALES PASADAS
6. ¿CÓMO PODEMOS HACER MEJOR?
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1. ¡¡FIESTA ANUAL DE HALLOWEEN DELALMACÉN !!
Halloween es una de nuestras fiestas favoritas aquí en el almacén de Austin. Cada año, organizamos una gran fiesta de Halloween, ¡con música, comida y un gran concurso de disfraces! Aquí hay algunos videos divertidos del concurso de disfraces. ¡¡TRUCO O TRATO!!
¡Y un par de fotos divertidas! ¡Qué disfraces tan creativos!
Siempre hay espacio para mejorar, por lo que si hay algo que los líderes de la empresa deberían hacer más, menos o de manera diferente, háganoslo saber. Siempre estamos ansiosos por aprender, así que envíenos sus comentarios sobre cómo podemos mejorar.
¿Cuáles son algunas de tus tareas? Tareas de aprobación / auditoría / rediseño
¿Qué es lo que amas de tu trabajo? Me encanta mi trabajo en Nadine West porque trabajar desde casa me hace sentir cómodo y reduce la molestia de salir y viajar.
¿Algo más que le gustaría compartir con el equipo? No hay atajos para el éxito. Tienes que creer en ti mismo y nunca rendirte…
Aficiones: Cocinar, mirar en Netflix, charlar con mis hijos
¿Qué es lo que amas de tu trabajo? Amo mi trabajo al 100% porque es un trabajo desde casa y tenemos una administración increíble.
¿Algo más que le gustaría compartir con el equipo?
Ama tu trabajo, no te estreses, disfruta y diviértete trabajando, no dudes en enfrentar los desafíos todos los días y cree siempre en ti mismo. ¡Seguir luchando!
We hit a huge milestone this month: 100,000 happy customers! This time last year that number was just 60,000!
How did we get here?! How did we do it?!
Good processes! Repeatable! Scaleable!
Curiosity! Why do we do it this way? Does that still make sense?
Humility! We all make mistakes, learn, and improve, everyday!
Gratitude! For each other, and our customers!
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If a picture says 1,000 words, a tiktok says 10,000. This happy customer, Alicia, shared just how much she loves NW! And so instead of me writing 10,000 more words, just watch this! You can literally see and feel her happiness.
Every single team used good processes, curiosity, humility, and a dose of gratitude to make 100,000 customer experiences just like Alicia’s! This is how each team did it:
Buying and Manufacturing Sourced great fitting, soft, perfect colors and patterns that fit exactly how she likes!
Styling Styled fun, cute, fresh, gorgeous outfits that make her happy!
Engineering The puppet masters behind it all, who quietly and humbly make everything we do for the customer possible.
Warehouse The pink package, precisely right, perfectly packed, and delivered on time!
Customer Service Answered her questions so fast, and so clearly! She felt like a good friend was there to help!
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CUSTOMER SHOUT OUTS TO EACH TEAM
Here are customers loving what our all-star buying, manufacturing, and styling teams are doing!
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When the Warehouse makes sure that pink package shows up perfectly! With the right items, lovingly packed, and shipped on time!
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Look what our customers say about our customer service, incredible!
From: Shannon Support has always been ABOVE satisfactory at Nadine West! The consultants personally respond to my emails/questions within LESS THAN AN HOUR, that is less than ONE hour/60 minutes, EVERY TIME!! The clothes are good quality and are representative of MY PERSONAL STYLE PROFILE; and after every “edit”! I just love y’all! And I hope to be able to reactivate my account very soon!! 🌟❤️🛍🌟👗❤️🌟👚❤️🌟🛍👗🛍🌟❤️
From: Tiffany Wow! This was my first order and my first interaction with customer service. I am beyond impressed. I’m so glad I changed my delivery presence from once a month to every two weeks. I can’t wait to tell my friends!
From: Danielle Ava has been the best agent I have interacted with hands down. She’s responsive, sweet, transparent, helpful and clear in communication. You need like 8 of her for customer support because shes the best! She made me feel like she really cared about resolving my concerns, and just really worked hard to represent the brand well. From one support agent to another, really wonderful experience 💖
From: Pam Thank you. The outstanding customer service at your Company is what makes you stand out in a crowd. It’s refreshing to know Nadine’s recognize just how important as too few Companies do. Will keep myself and many others as loyal long term customers because of it. Again, thank you!
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Engineering is invisible to the customer, which is the sign of a flawless engineering team.
Despite not getting the facebook shout outs they deserve, our customers feel like this – which is a reflection of your smart, creative, thorough work:
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It is a privilege to work with such smart, curious, genuinely nice people. Your daily process obsession leads to incremental, directional progress. Which makes major milestones like 100,000 customers possible.
We feel honored to wake up everyday and collaborate with you.
We’re excited to inform everyone that the Nadine West family has a new awesome team!
We now have the Manufacturing Team, who takes care of the production of apparels for our fashion label, Shiela Rose.
Like all of our teams except for the Warehouse, the Manufacturing Team also works remotely.
At present, members of the team include Haley who is based in Vietnam, Adele in England, and Alana in the U.S. They are part of the Buying Team, and work closely with Emmie and Anna.
It’s only been a few months since we started forming the Manufacturing Team, and they’ve already made significant progress, especially with developing systems.
We’re glad to have you in the family, Manufacturing Team!
